Running a successful hotel is reliant on building meaningful relationships with satisfied guests, who then become return customers.
Happy guests become return customers at your hotel. Repeat business means guaranteed income and less money spent on attracting new guests. The National Law Review found it costs 5 times more to gain a new customer than it does to keep your current clientele happy and content. Hotel owners know return customers are good for your bank account and for building your establishment’s positive reputation.
With the autumn upon us, now is the time for breweries to showcase their seasonal beers like the one-of-a-kind pumpkin ale!
First introduced in the 18th century, the American-born pumpkin ale has been a crowd pleaser for many years. Craft beer drinkers appreciate the flavors of this festive autumnal brew, packed with different spices. Pumpkin ale offers a variety of flavor interpretations from hints of pumpkin pie to Thanksgiving-in-a-bottle. This unique profile makes this beer a beloved and festive seasonal beverage.
Customer satisfaction is crucial. Here are 5 ways to keep your customers satisfied with their dining experience.
Providing patrons with a stellar dining experience is what truly sets great restaurants apart. In the competitive food and hospitality industry, any opportunity to offer a distinctive and memorable meal will help you stand out and succeed. From fine dining to themed restaurants with a special niche, it’s ultimately the customer’s experience and satisfaction that matter most.
Lakefront Brewery is a thriving and beloved brewery and restaurant at the heart of Milwaukee’s riverfront.
Founded in 1987 by two brothers, Russ and Jim Klisch, this iconic beer establishment has been providing the Milwaukee community with good beer, good food, and even better memories for over 30 years. Interestingly, their ever-popular restaurant, located in the brewery’s beer hall, wasn’t always part of the plan.
We sat down with Russ Klisch, president and co-founder of Lakefront Brewery, and Mike Walker, Lakefront Brewery Front of House Manager to learn more about what it’s like to run a brewery restaurant business, how to create great brews, and the details of Lakefront Brewery’s journey to becoming a treasured Milwaukee staple.
The idea of implementing energy saving solutions at your hotel sounds great in theory; but in practice, it can raise concerns.
Guest experience is important and not every visitor wants to feel like they’re “roughing it.” We all know running a hotel is expensive and as an owner, you’re looking for ways to save. Cutting corners to implement energy saving solutions at your hotel can negatively impact guests’ experience and result in less-satisfied customers. It’s important to find a balance. Here’s how to adopt energy saving solutions without sacrificing your guests’ comfort.
The growing demand for clean eating restaurants in America continues to increase each year.
Customers are seeking out the best whole foods, healthy eats, and organic ingredients. Many people appreciate the mindful approach to food that clean eating restaurants promote. More than ever, customers pay attention to the types of food they’re consuming. This shift in the standard American diet means restaurants must adapt to please a more health-conscious population.
Family-friendly hotels are a growing trend in the hospitality industry.
Implementing special activities and perks specifically for kids and families is a great way to attract more people and expand your customer base. Providing kid-friendly travel amenities doesn’t mean completely reinventing your establishment as a daycare center. The most popular family hotels offer benefits for all ages including adults, teenagers, and young children. Incorporating specialized pricing options, discounts and conveniences for a variety of guests are some simple ways to begin transforming your establishment into a family-friendly hotel. Here are 5 of the most suitable ways to increase the child-friendliness of your hotel, that ALL your guests will appreciate.
Not only do you need to create delicious brews, but you need to attract plenty of customers to keep your business afloat. By hosting brewery events, like beer tastings, special events, and getting involved in your local community, you can promote your business and keep your brewery packed with new and returning customers.
Intergenerational programs encourage kids to spend quality time with older generations, with fun, hands-on activities.
These engaging visits with seniors in assisted living are the foundation of a mutually beneficial relationship promoting learning and growth for both parties. There are endless ways to implement effective intergenerational programs and activities to enhance the lives of the residents at your senior care facility.
Is there really a beer that’s beneficial to your health? Read more to find out!
It’s true, out of all the different varieties of brews available, a wild ale is the healthiest beer to drink today. Through a hands-off fermentation process, these sour beers offer health benefits like stress relief as well as immune and digestive system support. Every beer lover knows the struggle of enjoying their drink of choice while also maintaining a healthy body; wild fermented ales allow you to do both. Add the latest beer trend to your brewery menu.