Running a successful hotel is reliant on building meaningful relationships with satisfied guests, who then become return customers.
Happy guests become return customers at your hotel. Repeat business means guaranteed income and less money spent on attracting new guests. The National Law Review found it costs 5 times more to gain a new customer than it does to keep your current clientele happy and content. Hotel owners know return customers are good for your bank account and for building your establishment’s positive reputation.
The idea of implementing energy saving solutions at your hotel sounds great in theory; but in practice, it can raise concerns.
Guest experience is important and not every visitor wants to feel like they’re “roughing it.” We all know running a hotel is expensive and as an owner, you’re looking for ways to save. Cutting corners to implement energy saving solutions at your hotel can negatively impact guests’ experience and result in less-satisfied customers. It’s important to find a balance. Here’s how to adopt energy saving solutions without sacrificing your guests’ comfort.
Family-friendly hotels are a growing trend in the hospitality industry.
Implementing special activities and perks specifically for kids and families is a great way to attract more people and expand your customer base. Providing kid-friendly travel amenities doesn’t mean completely reinventing your establishment as a daycare center. The most popular family hotels offer benefits for all ages including adults, teenagers, and young children. Incorporating specialized pricing options, discounts and conveniences for a variety of guests are some simple ways to begin transforming your establishment into a family-friendly hotel. Here are 5 of the most suitable ways to increase the child-friendliness of your hotel, that ALL your guests will appreciate.
As every hotel owner knows, the hospitality industry is very competitive.
Hotels must stay up to date on the popular trends and hotel amenities to keep vacancies down. Offering extra room amenities doesn’t mean you need to invest in every trend or latest invention. Oftentimes, popular room amenities start with simple necessities like an excellent variety of toiletries or quality towels, bedding and pillows. Make sure you’re providing all the basic luxuries before expanding your hotel room services. Here are 8 popular amenities to entice your guests and keep them satisfied.
The hospitality industry is changing and with alternative options like Airbnb becoming the norm, hoteliers may worry about relevance. Rest assured, many travelers still enjoy staying in hotels for the privacy, amenities, and experience. Here’s what you need to know about attracting guests and filling your rooms.
Regardless of intent, proper pool safety is a must for hotel operators.
The pool is one of the biggest attractions that lures guests to a hotel. A pool might be part of your fitness area, allowing travelers to keep up with their workouts, or it might be a family space, allowing parents and kids a place to splash away, even if rainy days change vacation agendas. Regardless of intent, proper pool safety is a must for hotel operators—not just to protect your establishment from bad experiences and bad reviews, but also to protect you from liability issues. Taking steps to ensure safe pool operation ahead of time frees up resources for serving guests and ensuring their experiences are the kind they’d like to repeat.
You simply can’t afford to keep ignoring your hotel water usage – not just for your profit margin, but also for the environment.
You’ve got a lot more than just rooms to manage. There’s the kitchens, multiple public and in-suite bathroom facilities, pools and hot tubs, laundry, cooling, heating and landscaping. All of these places use incredible amounts of water, and if you don’t understand how quickly those water usage costs can add up, then your hotel could be missing out on some serious money. Learn how to reduce water usage and potentially improve your bottom line in the process.
Your housekeeping staff works hard to ensure the best experience for your guests.
Humans are a messy species. Your housekeeping staff likely has some fascinating anecdotes about the strange things left behind by guests at your hotel. They should have a checklist of all the common things they need to do after a guest checks out, like change the bedding and towels. But there are a lot of other small things that should be considered while your staff is in the room. These small tasks can add up to big savings by keeping guests happy and avoiding the hassle of switching rooms or offering refunds should the guest find something amiss.
Take the time to go beyond customer expectations. Hotels CAN offer much more than great room service.
On the list of reasons to stay at your hotel, your restaurant is likely ranked pretty low. But it doesn’t have to be that way. Hotels are expected to have restaurants even if most guests think they only need them for breakfast and room service. The rooms division of a hotel will always be the leader in profitability but other revenue streams can make the difference between scraping by and looking to expand. Taking the time to make your hotel’s restaurant stand out can mean not only keeping more guest dollars in house, but representing your local community.
Good hotels should have a pest control and prevention plan in place. Learn more…
Good hotels should have a pest control and prevention plan in place. Unfortunately, threats evolve, and one of the largest threats to hotels in recent years is bedbugs. Beyond the itching and the bite marks, these pests can follow your customers home and continue to cause problems long after their stay in your establishment. Nothing can sink your reputation faster than an outbreak of bedbugs, but the chemical pesticides and other methods used by many pest control companies offer solutions that are often as bad as the original problem. Seeking out green pest control companies can help the problem, but before you do, take some time to prevent bedbugs from taking hold in your hotel.