Ever dealt with an annoying, nosey neighbor? Or had tenants that just refused to get along? If there’s one thing that apartment tenants and managers know, it’s that mediating conflict is a part of the job. In countless environments, neighbors battle it out over noise complaints, mail disputes, and who’s property is lying just over the line into the neighbors’ yard. Apartment managers may not feel like managing conflict is a part of their job, but making sure that tenants under their managements get along and keep the peace around their complexes is a necessary aspect of managing apartments.
Whether in the workplace or in your residence, mediating conflict is all around. Conflict management occurs in steps; listening, meditating, understanding, and sorting out the problem. Tenants who dispute over small issues like noise complaints or messy property can be managed with a few notes on apartment policies and rules. When tenants conflict with their landlords over failed maintenance and problems within their units, landlords and apartment managers must take extra steps in mediating conflicts with their tenants. If there’s a problem that can be fixed by the manager, fix it – make sure your tenants are happy.