Testimonials

I just wanted to thank you and your staff for the great service I received on Christmas Day 2016. We called your emergency service on the morning of the 25th, and your plumbing service specialists arrived about 1 hour after the call. After spending much time trying to repair the existing unit, it was determined (and I agreed) that the only solution was to replace the water heater. This was done in a timely fashion, and two new commercial water heaters were producing hot water by right around 6 pm on Christmas Day. Again, I and the 38 residents that reside at this property thank you for literally a warm Christmas evening. I highly recommend Reliable Water Services – always great service.

It was 3:45 pm on a Friday, and our hotel was sold out when the technician that Reliable sent to fix our rented water heater came to inform me the heater could not be saved and needed to be replaced. I just about flipped because I had a hotel full of guests who expect hot water, and our other working heater simply wasn’t enough! But within 15 minutes, Reliable called to inform me they had a new water heater lined up to be delivered at 5:30 pm, and sure enough, the new heater showed up at almost exactly 5:30 pm – I couldn’t believe it, but what a relief! It still took a couple of hours for the tech to complete the replacement, but we were never without hot water because our backup unit could handle it for that short gap. I just had to sign an updated contract for the new replacement heater, and they took care of everything else – it was fantastic!

We love Reliable. They’re always quick to respond, and the techs who come out are the nicest people. They’re really great at explaining to our staff in lay terms exactly what the problem was and what they fixed. We love that!

We have over 100 water heaters in our 60+ buildings, and most are on rental plans with Reliable. It’s just the way to go for us. It’s 100% hands-off; you sign a contract, and if there’s ever a problem, all you have to do is make a phone call. Many companies will take your money, but what makes Reliable absolutely unique is how they handle their relationships. They’re in it for the long term. They’re never pushy; they don’t nickel and dime you—they just take care of you. On a scale of 1 to 10, they’re an 11!

We’ve been working with Reliable Water for years and have found it to be an extremely valuable relationship. The rental program provides a great option when we’re dealing with capital improvements because there are no up-front costs associated. When you have as many properties as we do, big-ticket commercial equipment purchases can add up fast, so having Reliable as an option for our water heaters is perfect because we can focus our capital expenses elsewhere. The knowledgeable staff, responsive service, and quick turn-around time on replacements make them an excellent company to work with.

The service techs that come out are solid—they absolutely know what they are doing. I never have to wait more than 2 hours from the time I call to get service. It’s just my assistant and me taking care of the building, and it’s impossible to stay caught up, so when one of our heaters or pumps goes down, it’s a relief to know we don’t have to worry about it. I can call you guys, and I know it will be taken care of in a matter of hours so I can focus on other things. That makes my life easier.

It sounds cliché, but it’s true; one call does it all. Roger, the service tech, was here so quickly this last time that I was caught off guard when I answered the knock—I had just called them! He found our leaking storage tank couldn’t be repaired, but they had a new one installed for us by the next morning. One call got it done. It was great.

We serve over 30,000 members in the Indy-area YMCAs. People are here every day, all day, and we must have hot water for our showers and therapy pools. Of course, you’re going to have heaters go down–that’s going to happen. What matters is how quickly you get back on your feet. That’s why we’ve chosen to go with a Reliable leasing program to get us up and running as soon as possible. We had a boiler go out just this weekend for one of our warm-water pools. It turned out it was too old to fix, so Reliable figured out what we needed, and they had a new one installed within 24 hours. That’s typical. We’ve been with Reliable for more than ten years now, and we’re on our third or fourth service agreement. It’s just an easy choice for us.