5 Vital Hotel Housekeeping Duties to Keep Guests Happy
Humans are messy and humans are forgetful. When people are traveling, they may not constantly be aware of their environments. These busy schedules make leaving behind clothes, bags, and other important items in closets a big possibility. Checking the closet allows housekeeping to help out guest services. If a guest has realized they lost or forgot an item, the service desk of their hotel will be the first call they make. Closets, as well as drawers and cabinets can also be likely hiding places for garbage – like dry cleaning bags or even pizza boxes – that didn’t quite make it to the proper receptacle. Trash is usually out of sight, out of mind, so make sure your staff knows to check all drawers and cabinets when cleaning the room.
Another area that amasses a collection of trash are the spaces in and around the sofa and other seating. Wrappers, pocket change and other small bits naturally fall out of pockets or are brushed away while your guest is busy entertaining. Housekeeping staff should not only inspect seat cushions for stains, tears, and other damage that needs to be repaired, but should also check under cushions for spots that need to be cleaned or vacuumed. These inspections should be done by removing the cushions for your staff’s safety. Reaching into spaces blind could cause injury from broken glass or used medical syringes.
